![]() Choosing the “best” provider for your needs gets complicated fast. While pre-trained, industry-specific chatbots do exist, many chatbot providers have offerings covering multiple industries and levels of functionality. “There does need to be a certain amount of customization to make it fit a certain organization's specific needs.” Navigating Chatbot Customization and FunctionalityĮven if the chatbot is doing nothing but supplying simple responses to simple queries such as “What time do you open?” the chatbot will still require your organization to provide those answers. “It is not realistic for most enterprises to simply purchase an ‘off-the-shelf’ chatbot and implement it as-is,” he said. This is because chatbots all use similar tech and serve a similar function: to help a human do something without having to either a) do it themselves (e.g., finding the answer to a question or turning on the lights using Amazon’s Alexa) or b) talk to another human.Īlso, all chatbots require some customization to work, said Tanvir Khan, chief digital officer at NTT DATA. The problem starts with trying to categorize chatbot providers into neat hierarchies based on quantifiable criteria such as an industry they serve or a type of interaction they support. Why off-the-Shelf Chatbot Platforms May Not Fit Your Needs ![]() In the process of compiling our Top 10 list, we recognized the challenge and put in the effort to identify the best chatbot providers for you. We understand that sifting through hundreds of options to determine the top choices can be overwhelming. If you're finding it difficult to choose a chatbot platform, you're not alone. To create our Top 10 list, we used multiple review sites and cross-referenced with chatbot provider lists from various sources, ultimately selecting companies with at least 4.0 stars and 100 reviews or more. Building a functional conversational AI chatbot requires foundational language training, business knowledge and the ability to understand user input, making it difficult to find the right provider. Sifting through hundreds of chatbot providers can be overwhelming, but by compiling a Top 10 list based on high reviews from multiple sites, we've made it easier to identify the best chatbot platforms for both enterprise and small business clients. ![]()
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